Returns & Exchange
Thank you for shopping at CozyDeliver.If you are not entirely satisfied with your purchase, it is easy to exchange or refund. Simply follow the instructions, and submit a request for return in your order page and we will try our best to meet your request.
Please contact our Customer Care team at firstname.lastname@example.org for return instructions and return center address.
- Send the returned purchase in its original packaging with original label back to our return center. We will issue a refund to your original payment method within a week.
- All Purchase (except swimwear, underwear, panty, bags and accessories) can be returned within 30 days from the delivered date.
- Items must be unused, undamaged and in original packaging and ensure that all articles in the package are intact. If not, the buyer is responsible for all incurred fees and no refund will be issued.
- The Buyer is responsible for return shipping cost.
- Items that do not meet these criteria will not be considered for return.
Purchase Not Eligible for Return
-Final sale item(s) is not eligible for return.
-Swimwear, underwear and panty cannot be returned or exchanged.
-Swimwear can only be returned if it is defective/damaged or the wrong item.
-You must email us a picture showing the problem/defect after submitting the return request online.
Kind reminder: Return packages should be authorized. Any return request not authorized by the customer service will not be honored.
Exchange Policy :
All exchange requests will be processed as refunds. Exchange is not available at this time. If you wish to exchange a product, you will need to return your purchase for refund and place a new order.
Your order will be fully refunded if it is cancelled within 24 hours of purchase. Please submit a help ticket from Contact Us if you decide to cancel the order. For orders cancelled after 24 hours of purchase but before shipment, a 15% cancellation fee is applied. We will NOT accept an order cancellation request if the order has already been shipped.